The American Girl company has been in business since 1986. Their headquarters are in Middleton, Wisconsin. They offer a guarantee and access to the Doll Hospital. Reasons to send your American Doll to the Doll Hospital:

  • add ear piercing
  • dolls without hair services
  • add hear aids
  • wellness visits (skin cleaning, hair brushing & more)
  • head replacement
  • body replacement
  • eye replacement
  • head reattachment
  • limb reattachment
  • total doll replacement
    • your doll will come back with the following:
      • get well card
      • doll hospital gown
      • doll hospital ID bracelet
      • certificate of Good Health

NOTE: please visit the site directly to verify the details and obtain more information.

Before you can get the most of the American Girl Guarantee, you will need to review the details of the program. If you are a customer that needs to activate your personal American Girl Doll Hospital visit request, read below. We have provided a quick “how to” activation guide below to activate your personal American Girl Doll Hospital visit request, online.

how to activate – American Girl Doll Hospital visit request

what you need in advance:

  • internet access
  • have an official American Girl product
  • personal information

what to do if you want to activate your personal American Girl Doll Hospital visit request online:

NOTE: if you need to return the doll under the American Doll Guarantee promise, click here. Fill out the form. Follow the directions provided on this page.

For more information about the American Girl Doll Hospital, click here.