The Cross Pen Company was founded in 1846 by both Richard Cross and Edward W. Bradbury in Providence, Rhode Island. The logo is dedicated to their son/grandson. Cross offers a variety of warranties but their popular one is the Lifetime Warranty which promises that every Cross writing instrument and desk set penholder mechanisms are unquestionably guaranteed against mechanical failure, regardless of age. That means the warranty follows the product, not the owner.

To find out more details about the Lifetime Warranty and all other Cross warranties, click here. For more information about their warranty services, click here.

NOTE: please visit the site directly to verify the details and obtain more information.

Before you can get the most of the Cross Pen / Writing Instrument Lifetime Warranty, you will need to review the details of the program. If you are a customer that needs to activate your personal Cross Pen / Writing Instrument Lifetime Warranty repair or replacement request, read below. We have provided a quick “how to” activation guide below to activate your personal Cross Pen / Writing Instrument Lifetime Warranty repair or replacement request online.

how to activate – Cross Pen / Writing Instrument Lifetime Warranty repair or replacement request

what you need in advance:

  • internet access
  • have an official Cross pen product
  • have Cross product details
  • personal information

what to do if you want to activate your personal Cross Pen / Writing Instrument Lifetime Warranty repair or replacement request:

  • visit: www.cross.com/customer-service/warranty-service/online-warranty-service.aspx
  • type in and provide your shipping information such as name, address, contact number and email in the spaces provided
  • type in the billing information or click the “Same as shipping” box
  • click on the “CONTINUE” button
  • type in your product warranty information
  • type in your payment information for the processing fee
  • click on the “CONTINUE” button
  • continue to move forward until you have completed the online form and receive a confirmation and you will receive further instructions