GORUCK was founded by Jason McCarthy. It was made available to the public in 2010. GORUCK has a SCARS Lifetime Guarantee which promises that if their gear has defects in manufacturing, materials and normal wear and tear it will be replaced or repaired at the discretion of the GORUCK SCARS repair crew. They do not require any proof of purchase and the costs to repair are covered by them if approved.
NOTE: please visit the site directly to verify the details and obtain more information.
If you are a new or current customer that needs to activate your new GORUCK SCARS Lifetime Guarantee information request or claims request, read below. We have provided a quick “how to” activation guide below to access the activation page to activate your GORUCK SCARS Lifetime Guarantee information request or claims request online.
how to activate – GORUCK SCARS Lifetime Guarantee information request or claims request
what you need in advance:
- internet access
- have an official GORUCK product
- GORUCK product details
- personal information
what to do:
- visit: www.goruck.com/scars
- review the information provided
TO FILE A CLAIM:
- click on the “SCARS REPAIR FORM”
- type in your name in the space provided
- type in a valid email address in the space provided
- type in a contact number in the space provided
- type in the mailing address in the space provided
- provide the purchase date
- type in the product name in the spaced provided
- type in and describe the type of repairs needed in the space provided
- upload a picture of the damaged gear
- answer the question about if the gear is damaged beyond repair
- click on the two “Terms” boxes to agree to them
- click on the “Submit Repair Request” button
