JanSport has been making packs and outdoor gear since 1967. It was founded by Skip, Murray and his girlfriend Jan from which the name was based after she agreed to marry Murray.

JanSport has a Lifetime Warranty Guarantee that promises if your backpack should ever breaks down they will fix it or replace it or refund it. All you need to do is return it to their warranty center. This applies to all JanSport packs, bags and luggage.

NOTE: please visit the site directly to verify the details and obtain more information.

If you are a new or current customer that needs to activate your new JanSport Lifetime Warranty Guarantee claim request, read below. We have provided a quick “how to” activation guide below to access the activation page to activate your JanSport Lifetime Warranty Guarantee claim request online.

how to activate –  JanSport Lifetime Warranty Guarantee information request or claims request

what you need in advance:

  • internet access
  • have an official JanSport product
  • JanSport product details
  • personal information

what to do:

  • visit: www.jansport.com/customer-service/lifetime-warranty.html
  • print the form
  • provide your name in the space provided
  • provide your mailing address in the space provided
  • provide your email address in the space provided
  • select your contact preference
  • provide the details for the reason your are returning your JanSport product
  • choose your JanSport product replacement option
  • sign and date the form and mail it along with your JanSport product