The history of Tilley Endurables, Inc. can be traced back to 1980. It was founded by Alex Tilley. It was in 1984 that their official mail-order company was set up. Tilley has “The Tilley Guarantee” that states “We pride ourselves on making the finest outdoor hats and travel clothing in the world and treating our clients in the fairest way possible. If there is a problem caused by poor workmanship or faulty material, please send your freshly washed garment to us and we’ll repair or replace the garment free – whatever’s fair.” They do exclude coverage and protection against normal wear and tear and damage caused by misuse or improper care. Also, underwear will not be accepted for return or repair.

Tilley requires that your product be registered in order to receive safety notifications, warranty service and confirm your ownership of the product in case of an insurance loss claim. You can also sign up to receive exclusive promotions, sneak peeks, deals & up-to-date information on all their products.

To find out more about the Tilley Lifetime Guarantee, click here. NOTE: Failure to register your product will diminish your warranty so you will need to make registration a priority.

NOTE: please visit the site directly to verify the details and obtain more information.

If you are a new or current customer that needs to activate your new Tilley Lifetime Guarantee hat product registration, read below. We have provided a quick “how to” activation guide below to access the activation page to register your Tilley hat product online.

how to activate – Tilley Lifetime Guarantee Product Registration

what you need in advance:

  • internet access
  • have an official Tilley Hat or Cap Product
  • have an official Tilley label inside your hat or cap
  • set up registration for your hat within 60 days of purchase
  • personal information

what to do:

  • visit:
  • type in your name in the spaces provided
  • type in your address in the spaces provided
  • type in your email address in the space provided
  • type in a contact number in the space provided
  • select your hat style
  • select your hat colour
  • select your hat size
  • type in the purchase information such as name of the store from which you made the purchase, date purchased and the transaction/reference number
  • OPTIONAL: click on the “Be the first to know! Check here to receive exclusive promotions, sneak peeks, deals & up-to-date information on all our products. You can unsubscribe at any by clicking the unsubscribe link at the bottom of our emails or by contacting us at:” button
  • click on the “SUBMIT” button