REI had been established since 1938. REI strongly suggest that if you are not satified with your REI purchase a product,  you may go online and return/exchange the product. You will first want to review all the details provided under the REI Guarantee policy.

REI Gurantee return/exchange rules:

  • be within 1 year of purchase date
  • have proof of purchase unless you purchased the item using your REI member number
  • cannot be a REI Garage Sale item
  • return by mail or instore

NOTE: please visit the site directly to verify the details and obtain more information.

If you are a new or current customer that needs to activate your new REI product return/exchange warranty, read below. We have provided a quick “how to” activation guide below to access the activation page to activate your REI product return/exchange warranty.

how to activate – REI Guarantee Product Warranty / Return / Exchange

what you need in advance:

  • internet access
  • have an official REI product
  • proof of purchase
  • REI product details
  • personal information

what to do:

  • visit:
  • review the information provided or watch the video to see if your item meets the REI Guarantee
  • see that there is a link to “return/exchange” and click on it
  • review the many way to return your item if it meets the REI Guarantee